Sales &
Marketing
We are entirely clear that the fastest route to ensure that
it4 continues to grow at its current rate is to ensure that
we deliver the highest level of service to our customers.
This level of service has to be at a point that exceeds not
only the computer industry's norms, but is also clearly seen
as exemplary. "Service" is not just related to customer
support and after sales care. In selling the Invu software,
we are determined to provide a product which matches or exceeds
customer expectations, and we always strive to explain the
benefits of the products in plain English. We recognise that
the customer has a choice, and by choosing Invu, we must respect
that choice and deliver on what we have presented.
Delivering this level of service is right for our customers
and right for Invu. The it4 Charter makes a positive statement
for all to see, and serves as a standard by which we will
be measured.
In my department we are committed to ensure that we deliver
on the It4 Charter in every aspect of what we do.
Why?
Because we believe that customers who experience this level
of service will come to measure all other computer companies
to this standard and come to the conclusion that an It4
decision is always the right decision. They will purchase
more products and ensure that they tell their suppliers
and associates to do the same. The very best marketing we
can ever achieve will always be a happy, satisfied customer.
