Finance

Why is finance included in this charter?
Whether you are an it4 partner, end user, supplier, or investor, at some point you may interface with the it4 finance department. We want that interface to be as easy and straight forward as our products and services.

In order to do this, we will endeavour at all times to ensure that we:-

Set down our terms and conditions of supply / purchase at the beginning of every relationship
Devise simple, clear and concise procedures for dealing with it4
Provide all necessary supporting documentation in a timely fashion
Regularly provide statements, summaries and reconciliations as required
Answer all pertinent questions with regard to account queries as fully and quickly as possible
Apologise for and correct any errors made on our part, as soon as they are identified (because despite being accountants, we are human too!).
Ensure that any issues or uncertainties pertaining to orders, invoices, correspondence etc. will be dealt with in a speedy and direct manner with the appropriate party.
Always try to understand our customers needs and circumstances and to resolve issues in a fair and even handed manner
Welcome feedback and comments so that we can continually strive to improve the quality of our service

Candidly, the it4 finance team wants to provide the best possible service to our customers, because firstly we want them to continue to be our customers and secondly we want them to become the best recruiter of new customers.